Industry influencer will lead the launch of the CCM-CXM Service Provider Aspire Leaderboard Wednesday 9th June, 2021

01 July, 2021

Leading Customer Communications Management (CCM) consulting firm, Aspire Customer Communications Services, has appointed George Parapadakis to the role of Research Director. Based in the UK, Parapadakis will be responsible for leading the development and launch of Aspire’s upcoming CCM-CXM Service Provider Aspire Leaderboard, which will provide independent insight and expert analysis on the CCM and Customer Experience Management (CXM) Service Provider Market. He will also support in the delivery of Aspire’s global research offering, alongside the company’s senior analyst team.

Parapadakis joins Aspire from Hyland/Alfresco Software where he previously held the roles of Principal Product Manager, and Director of Business Solutions Strategy. With more than 30 years’ experience in Information Management, Process Automation and Governance software, he is a regular writer, speaker, and social media contributor, and was awarded Fellowship of the Association for Intelligent Information Management (AIIM), for his contributions to the Information Management industry,

“George is well known for being a leading-mind and influencer in the Information Management industry. His deep market knowledge, proven expertise and consultancy across multiple vertical industries makes him the perfect fit for Aspire as we continue to grow and develop our research and consulting output to meet growing demand amongst our global client-base,” commented Kaspar Roos, CEO & Founder of Aspire. “As Aspire continues to grow and strengthen its offering to the CXM market, George’s appointment is another key milestone for us. We’re really looking forward to welcoming him to the Aspire team.”

“The global CCM market is evolving rapidly into CXM, driven by advancements in data analytics, content services and smart automation. Aspire is perfectly positioned to offer the in-depth expertise and trusted consultancy which organizations need to realize the full potential of their customer communications strategy and delivery,” Parapadakis added. “I’m looking forward to joining the team at such a critical point of both market and company evolution and in steering the expansion of the Aspire Leaderboard portfolio to encompass the Service Provider market – it’s an exciting step for the company and for enterprises looking to thrive in a fast-evolving market.”


About the CCM-CXM Service Provider Aspire Leaderboard

The CCM-CXM Service Provider Aspire Leaderboard will be launched in Q4 2021 and will provide independent insight and expert analysis on the CCM and CXM Service Provider Market. It will be the first comparison tool of its kind to help enterprises better understand the CCM-CXM outsourcing provider landscape.

Service Providers interested in being included are requested to register their interest by getting in touch here*.

*Inclusion in the CCM-CXM Service Provider Aspire Leaderboard is dependent on meeting Aspire’s inclusion criteria.

About Aspire 

Aspire Customer Communications Services is a boutique consulting firm specializing in the Customer Communications Management (CCM) and Customer Experience Management (CXM) industries. Through deep market expertise and global insights, Aspire works with technology providers, service providers, enterprises and investors to help them achieve their CCM goals. Find more information about how Aspire is helping organizations navigate the complexities of the customer communications world at