Aspire in Focus: Summer 2023 Newsletter

It's been another busy quarter at Aspire, most recently with the appointment of Amanda Beesley to Vice President of Consultancy. We're thrilled to welcome Amanda on board; a well-known figure in the CCM world, she brings a wealth of knowledge and strategic consultancyexperience in the field of CCM-CXM, and further strengthens our commitment to being the premier global advisory firm for helping businesses transform their CCM into CXM. We took the opportunity to catch up with her in our 'Professional Spotlight' feature below so keep scrolling.

In other big news, we're excited to announce the launch of the new Aspire Relationship Consultant program. This comes following a number of conversations with external consultants that wanted to be accredited and use our AMA methodology, while acting as Aspire branded consultants. It's a significant step for us as we look to empower likeminded external consultants with our AMA Online tool, alongside the latest Aspire research findings. For more information on the ARC Program click here. 

On the topic of research, you'll be pleased to here that work is underway on Aspire's latest primary research projects: The State of CCM-CXM Transformation, and The Future of AI in Customer Engagement. Staying in tune and at the forefront of the evolving CCM market is paramount to our position as trusted advisors in this space. These in-depth global studies will provide the latest update on the evolution of the communications market from CCM-CXM and offer industry professionals relevant, in-depth perspectives of an evolving AI/ML opportunity that could transform the wider Customer Engagement space respectively. Read more in a blog from Kaspar on the research, here. 

Finally, in case you missed it, Martin Pack tells you everything you need to know about the Aspire Maturity Assessment – Online in this blog.

Click here, or on the image below to read the newsletter in full, and if you're not already to signed up to receive it, you can register here.