RFI/RFP Support & Vendor Selection
We estimate that 20%-30% of transactional volume still originates from legacy systems that continue to be modernized.
We regularly support IT leaders and procurement teams with their RFI/RFP processes. Our activities range from providing comparative vendor insights, review pricing, evaluating vendor pitches, steering the RFI/RFP processes by ensuring relevant items are being included in the evaluation process, and even contributing to writing the RFI/RFP.
For businesses that choose to outsource their customer communications, we provide relevant partner insights, and help businesses find the right sourcing models. With the shift to cloud and hosted managed services, hybrid models are becoming more popular and require a detailed understanding of the boundaries between risk, cost, digital expertise and business security.
Products/Offering included:
CCM Center of Excellence Advisory Service
Research Reports
Ad hoc Consulting
Aspire Offerings for Enterprises
Vendor Selection RFI/RFP Support
Strategy Support
Analyst Hours
Consulting Hours
Why do this? What our clients ask us…
Should we be considering Insourcing or Outsourcing any of our customer communications?
How can you help us compare the different CCM, CJM and CXM solutions that we need for our business?
Can you help us in the RFI/RFP process including advising what to write?
Can you help us choose the right outsourcing partner?
If we do decide to outsource, can you help us understand the boundaries between risk, cost, digital expertise and business security.
How We Can Help
Aspire estimates that 20%-30% of transactional volume originate from legacy systems that continue to be modernized.
We regularly support IT leaders and procurement teams with their RFI/RFP processes. Our activities range from providing comparative vendor insights, review pricing, evaluating vendor pitches, steer/guide the RFI/RFP processes by ensuring relevant items are being included in the evaluation process, or even writing (parts of) the RFI/RFP.
For businesses that choose to outsource their customer communications, we provide relevant partner insights, or help businesses find the right sourcing models. With the shift to cloud and hosted managed services, hybrid models are becoming more popular and require detailed understanding about the boundaries between risk, cost, digital expertise and business security.
Real Business Outcomes
We have worked with operations (for outsourcing) and enterprise IT leaders (for insourcing /procurement of CCM technology) in North America, Europe (including the UK, the Netherlands, Nordics, and DACH), as well as Australia and New Zealand across several regulated industries (including financial services, banking, pension administration, P&C insurance, life insurance, health insurance, health provider, energy, telecom and others).
