Posts by lisac
IXM Launch: Revolutionizing Customer Interactions
In the ever-evolving landscape of digital transformation, a new paradigm is emerging that promises to reshape how businesses engage with their customers. Today, Aspire CCS has launched a groundbreaking new grid to track this space we call Interaction Experience Management or IXM. Aspire’s innovative approach to analyzing this segment signals a significant shift in how…
Read MoreMetaforce Customer Forum
Join this engaging community gathering, focused on empowering you to transform your customer communication with Metaforce, where Aspire CCS’s Kaspar Roos will be speaking about the CCM – CXM evolution and key trends within it.
Read MoreTake Control: Transform Your CCM for Powerful Customer Connections
Don’t miss this webinar from Elixir Technologies at the end of the month. Aspire CCS’s Kaspar Roos will be revealing strategies to take charge of your hashtag#CCM approach and create powerful customer connections.
Read MoreAspire Leaderboard: Q1 2024 Market Update
The Aspire Leaderboard, our market-leading CCM-CXM vendor evaluation portal, can help industry professionals keep track of key developments in the space and gain a better understanding of their impact on the wider market. Evaluating vendors in six different market segments, the Aspire Leaderboard provides the most detailed and up-to-date assessment of software vendors and service…
Read MoreUS Health Insurer seeks expertise to compare vendor market
A large US Healthcare Insurer was reviewing its existing Customer Communications Management (CCM) technology stack. This American Fortune Global 500 and Fortune 500 Company needed to access a trusted, independent and expert view of the vendor market in order to ensure it was using the right technology for the business and its updated Target Operating Model.
Read MoreThe latest shifts in the CCM landscape & how to maximise the opportunities
As we commence the roll out of the Aspire Sales Enablement (ASE) program with key service providers in North America, Canada, and the UK, I think it is worth reflecting on why this program is needed and why it’s needed now. As we’ve written many times here at Aspire, the Customer Communication Management (CCM) market…
Read MoreAspire Sales Enablement Program launched for U.S. Service Provider market
Aspire’s Sales Enablement Program has been specifically designed to leverage our in-depth domain experience and independent insights for the Service Provider and Technology Vendor community.
Read MoreGlobal Insurer Embraces Digital Future
A Global Insurer/ Pensions Admin team was looking for expert insight into whether it was in line with the the company’s objective to deliver world class Customer Experience to its customers.
Read MoreCommunisis and the implications for the CCM/CXM Market
On 28th December 2023, it was announced that Communisis’ transactional business had gone into administration, after months of speculation and even national news headlines, the axe fell. Clearly our thoughts are with all of the hard-working, talented staff who were once my colleagues and I sincerely hope that all of the individuals impacted quickly find new…
Read MoreAspire in Focus: Winter 2023 Newsletter
Aspire in Focus: Winter 2023 Newsletter Hi there, Welcome to Aspire’s quarterly newsletter! It’s been a busy few months so there’s lots to catch up on. You may have seen an email from us last week regarding our Aspire Maturity Assessment and the opportunity to sign up for the last remaining slots for this year.…
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