03 July 2023

Aspire CCS, a leading provider of analyst and strategic consultancy services in the Customer Communications Management (CCM) and Customer Experience Management (CXM) industries, is thrilled to announce the appointment of Amanda Beesley as Vice President of Consultancy. Amanda brings a wealth of knowledge and strategic consultancy experience in the field of CCM-CXM, further strengthening Aspire's commitment to being the premier global advisory firm for helping businesses transform their CCM into CXM.

With a proven track record in driving successful CX transformations at large enterprises in the regulated B2C industries and having had executive and board positions at leading U.K. service providers, Amanda will play a vital role in shaping Aspire's consultancy services. With more than 25 years expertise in supporting clients transform their customer communications, Amanda is well positioned to meet the evolving challenges and objectives of Aspire's clients given her in-depth knowledge of the technology, design and data capabilities required to help businesses successfully transform.

Before joining Aspire, Amanda held a number of leadership roles, most recently running her own CCM Consultancy business and prior to that as a Board Director and MD for Paragon Customer Communications.  Here, along with her team, she managed a large portfolio of Financial Services clients providing services and solutions across the Customer Communication eco-system, as well as designing and deploying strategically critical programs to improve CX, reduce costs and improve regulatory compliance.

“We are delighted to welcome Amanda Beesley to the Aspire family as our new Vice President of Consultancy,” said Kaspar Roos, CEO of Aspire. “Amanda’s wealth of experience and leadership will be instrumental in driving our consultancy services to new heights, enabling our enterprise and service providers clients to exceed customer expectations and achieve long-term success. We are excited to have Amanda on board as we continue to strengthen our position as a trusted CCM-CXM analyst and strategic advisory firm across the globe.”

“I am excited to be part of the Aspire CCS global team” said Amanda Beesley. “Aspire have a fantastic reputation for being experts in the field of CCM/CXM providing agnostic, in-depth market analysis, research and insights to help enterprises and their service providers make informed, strategic decisions.”

Amanda starts the 3rd of July 2023, is based in U.K. and has a global role.

About Aspire

Aspire Customer Communications Services (Aspire) is an industry analyst and strategic advisory firm aimed at helping our clients develop strategies for high-impact CCM-CXM transformation. We provide services to enterprises, service providers, software technology vendors and investors/private equity firms who rely on our unmatched industry expertise and data-driven insights.

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