Aspire releases updated 2021 Aspire CCM Leaderboard

Wednesday 26th May, 2021:

Today sees the launch of the updated 2021 Aspire CCM Leaderboard, featuring in-depth, analysis and independent reviews of the key players in the CCM software vendor community. Users can see how vendors compare on four pre-set grids:

• Communications Composition
• Business Automation
• Omni-channel Orchestration
• Enterprise Communications Processing

An Overall Leaders grid is also available for users that want to see how CCM vendors stack up across the entire market over the last year.

Visitors to the site can also take advantage of the Aspire Leaderboard’s unique dynamic filtering capabilities to find the vendor that best fits their needs. They can save these customized grids and forward them to stakeholders and decision-makers throughout their organizations. With over 10,000 unique users every year, the Aspire CCM Leaderboard has become an indispensable tool for industry professionals looking to take complexity out of the process of finding the best CCM software vendor for their business.

This year’s vendor analysis has uncovered the continued evolution of the CCM industry, with vendors shifting their products further to the cloud, embedding AI/ML, embracing low code/no-code for business user self-serve, and enabling bi-directional and rich-media interactions. Furthermore, with CCM becoming more intertwined with CXM, there is a growing need for journey mapping and continuous, real-time orchestration.

CCM buyers can access the Aspire Leaderboard in three ways. Free registration provides access to Aspire’s pre-set grids along with Aspire’s Insights blog full of the latest industry news, events, and relevant analyst insights. Premium registration opens up the fully customizable functionality of the Aspire Leaderboard and is tailored to meet the needs of companies going through an RFI / RFP process, and is offered as paid or freemium option. Find out more on the dedicated Aspire Leaderboard site, here

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