Aspire releases updated 2020 Aspire CCM Leaderboard

Wednesday 6th May, 2020:

Aspire has released the updated 2020 Aspire CCM Leaderboard to the market. Aspire’s independent, digital-first CCM vendor positioning tool is repeated every year to ensure that it reflects the nuanced evolution of the market.

Alongside the latest vendor analysis, this year’s methodology has been updated to reflect the rise of Artificial Intelligence in the market, with particular attention being made to vendor offerings when it comes to content intelligence and AI-based migration tools.

With updated dynamic filtering capabilities it is also easier than ever before for users to adjust the default ranking weighting in order to match vendor comparison results with their technical roadmap.

The Aspire Leaderboard captures the global CCM industry, delivering the ability to find the best software vendor for your business across four main grids:

• Enterprise Communications Processing
• Communications Composition
• Business Automation
• Omni-channel Orchestration

The Overall Leaders grid highlights the top CCM vendors across the entire market over the last year.

With easy-to-use results tables and the ability to download and share customized grids, the Aspire Leaderboard takes the complexity out of CCM decision-making and helps you successfully navigate the CCM-to-CXM evolution, whatever your job role or industry.

The Aspire Leaderboard portal is regularly updated with industry insight, best practice information and CCM news and events. Furthermore, users can also subscribe to Aspire’s monthly newsletter, which delivers exclusive industry insight and news straight to their inbox. This month’s newsletter will include a summary of the key findings of this year’s Aspire Leaderboard from CEO & Founder, Kaspar Roos. Sign up to receive the Aspire newsletter here.

Free registration to the Aspire Leaderboard ensures that you can keep up-to-date with the latest industry news, events, and relevant analyst insights. Premium content, tailored for companies going through an RFI / RFP process, is additional and requires a paid subscription. Alternatively, users can choose to share their details with vendors in exchange for a 30-day premium access pass. Find out more on our dedicated Aspire Leaderboard site, here.